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Do you need help with getting your business online?

Over 3.7 Billion internet users

Over 2 Billion Google searches per day

Over 2.3 Billion YouTube video views every day

Over 2 Billion Facebook users

More than 90 Billion emails sent every day

Are you using your website to its fullest potential?

Is your website working for your business? Do you even know if your website is grabbing attention online? Does it appear in Google Search? We can help you promote your website and services.

We specialise in getting your business website noticed in Google search.

Other services we can help with:

  • Domain registration
  • Email setup
  • Web design
  • Getting your business on Google
  • Google Analytics
  • Google Ads
  • SEO (Search Engine Optimisation)
  • Getting your website ranked higher in Google search results
  • Website support
  • IT Support & IT Maintenance

YES, I WANT A WEBSITE THAT GENERATES LEADS! 

 

How To Screenshot On A Computer

What is a screenshot Screenshot of Windows upgrade error

A “screenshot” is the term used to describe the action of capturing what is currently displayed on your computer screen.
Screenshots are handy for when you want to show someone an error on your screen. (Some people that do not know about this function takes a photo of the screen)

It is just one of those simple, cool things that makes life easier. There are a couple of different methods. Just in case you didn’t know how to do it, here is a quick how to.

Full Screen

The most common way to screenshot the full screen, simply tap the PrtScn key. This works for all versions of Windows. By tapping the PrtScn key it captures the entire screen to your system clipboard. You can now paste the screen grab contents into a program such as Microsoft Paint, Microsoft Word, Emails etc. You can do an easy paste by using Ctrl + V or if you prefer to use a mouse, Edit > Paste. Right click > paste also does the same.

Windows Key + Print Screen

To take a screenshot of your entire screen, tap the Windows Key + PrtScn. Your screen will briefly go dim to indicate that you’ve just taken a screenshot, and the screenshot will be automatically saved in the Pictures > Screenshots folder. This might work different on a laptop, for instance on my HP laptop I use Fn + Windows Key + PrtScn.

Alt + Print Screen

To take a screenshot of the active window, use the keyboard shortcut Alt + PrtScn. This options grabs the current active window and put’s it on the clipboard. You can now paste the screen grab contents into a program such as Microsoft Paint, Microsoft Word, Emails etc. You can do an easy paste by using Ctrl + V or if you prefer to use a mouse, Edit > Paste. Right click paste also does the same.

For more advanced options, Windows comes with a tool called Snipping Tool. Check it out if you need more features.

Screenshots are a great way to demonstrate something that is hard to express in words. Start using it, you will find its use invaluable.

 

What Is Managed IT Services?

What is Managed IT Services
What is Managed IT Services

Managed IT Services is the outsourcing of specialised IT services by an IT organisation with the skill set to provide network administration, disaster recovery, consulting services, equipment procurement and IT management. The service would be provided on a proactive basis intended to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

Benefits Of A Managed IT Services

Stay focused on your core business
Businesses have limited resources, and every manager has limited time and attention. Outsourcing can help your business stay focused on your core business and not get distracted by complex IT decisions.

Reduce risk
Every business investment carries a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. Outsourcing providers assume and manage much of this risk for you, with specific industry knowledge, especially security and compliance issues.

Compliance and security
Is your firewall up to date? Do you audit your Workstations and Servers? Your IT infrastructure could be out of date allowing security holes to outsiders.

Expertise
By selecting managed services you gain access to staff with specialist skills and decades of experience.

Proactive mitigation of data loss and downtime
By inspecting system logs, data loss caused by hardware failure can be detected and resolved early on.

Locally based technical support
Choose a IT tech company that understands the local IT technology and infrastructure.  Only settle for an IT services provider that are minutes away from your business, can you afford not to have them close? Remember, not everything can be fixed remotely.

What You Get With A Managed IT Services Solution

  • Server and Workstation monitoring - An important aspect to determine the uptime and health of your production systems.
  • Server and Workstation maintenance - This is very broad but usually includes patch management, system updates and hotfix install, firmware upgrades, disk and file system checks, integrity checks, securing systems, system log maintenance, system storage space cleanup and log inspection.
  • User Support - General day to day IT support to staff, assisting in a timely and effective manor.
  • Vendor management - Full IT ownership and management of IT vendor companies. Typically hardware suppliers, software suppliers and infrastructure suppliers.
  • Reporting - Report on performance and health of services, devices and network. Recommendations are sometimes included.

Managed IT Services - Your Own IT Guy For A Fixed Monthly Fee

The benefits are clear cut, if you need a qualified IT professional to maintain your business IT systems for a fixed monthly fee then hopefully this answered your question.

If you need Professional Managed IT services, please contact us

Sannce Wireless HD IP Camera Live Stream Via Browser

Sannce Wireless HD IP Camera Live Stream Via Browser

I recently acquired a SANNCE I21AN HD 720P Video Two-way Audio WIFI IP Camera. The setup was a breeze, but no where in the quick operation guide could I find anything on how to connect to it via IP address. I headed to the Sannce website to download the manual but the download link was not available.

After spending a while trying to get more info on the topic in their FAQ, it was clear that the information was not readily available. Long story short, below you will find instructions to view the live stream from your SANNCE HD 720P wireless IP camera.

How to connect to your Sannce Wireless HD IP Camera Live Stream Via Browser

First you have to find out what IP address your IP camera was assigned when you connected it to your network.

I used a free tool Advanced IP Scanner to scan my network.

After determening what the Sannce HD camera IP address is, you need to find out what port the web server is running on. I used Advanced port scanner.

As you can see from the screen capture, port 19350 TCP is used for the HTTP Daemon (web service).

For the next step, use Internet explorer, as it is the only web browser that supports Live stream in HD.

Enter the IP address and port in the url, Example: Http://192.168.1.52:19350 then hit enter.

Your browser might come up with an "OCX control is not installed", select the Install link and install the OCX control.

Once the OCX control is installed you should be able to see the "Wireless Camera" menu.

Choose  "Livestream mode for Internet Explorer"

You should now be able to connect to your Sannce Wireless HD IP Camera Live Stream Via Browser.

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Phone scammers pose as Telstra employee

Phone scammers posing as Telstra Bigpond

As of today 15 November 2017 the "Phone scammers posing as Telstra technical support" is still doing the rounds.

I am gobsmacked by how easily people are fooled by these scammers. I had a client phone me up at 11:20 pm last night, frantically suggesting that she had been "hacked" and that she had given the "hacker" her bank account details and a copy of her passport. I asked her to drop off her computer at my office so that I could investigate.

The next day she arrived giving me more details about her unpleasant ordeal. My mouth hung open at how gullible she was, she elaborated on the motive of  attack. "I was on the phone for five hours with him, he said I have been hacked! He would help me for a small fee. It sounded legit so I did it"

How The Scam Works

  • You receive a phone call from someone claiming to be a representative of Telstra or BigPond
  • They claim your computer has been hacked or infected with malware and they need access to your computer to help
  • They ask that you install a remote access application so that they can access your computer 
  • In order to fix the problem they ask for payment

What To Do

If at some point you realise that you have been victim to this scam follow these steps:

  • Unplug your computer from the internet or switch it off
  • If you have given the scammer details about your bank, call your bank notifying them of your concern
  • Report the incident to ScammWatch
  • Report the incident to the Police
  • Call an IT Professional that can remove the remote access application, clean your computer of malware and validate that it is safe to use

How To Protect Yourself From Being Scammed

  • If you receive a phone call from someone claiming to be a representative of Telstra, take their details and hang up. Call the official Telstra support desk (https://www.telstra.com.au/contact-us) and tell them about your concern
  • Never give your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source
  • Never give a stranger remote access to your computer, even if they claim to be from a reputable business
  • Use a reputable, up to date anti-virus and anti-spyware
  • Do regular full system Anti-Virus scans of your computer
  • Keep your operating system up to date via automatic updates
  • Have offsite backups of your valuable data
  • Use a drive encryption system

I want to give a special thanks to Baldwins lawyers in Sunshine Coast for the legal advice in writing of this article. Please contact them if you have the need for a professional lawyer.

Wireless Encryption WPA2 Vulnerability – “Krack”

WPA2 Krack Vulnerability

Today, a vulnerability was published about WPA2 encrypted networks, the most commonly recommended encryption method available to protect WiFi devices.

An attacker within wireless range of a victim can exploit these weaknesses using key reinstallation attacks (KRACKs). An attacker can use this attack technique to read information that was previously assumed to be safely encrypted by the WPA2 encryption mechanism. The “Krack” method can be used to steal sensitive information such as credit card numbers, passwords, photos or any data sent via the wireless connection.

NB. Any WiFi enabled device is vulnerable – Apple, Android, Linux, BSD and Windows.
To ensure your wireless devices are secure, updates must be loaded as soon as they are available.

For more information about the KRACK vulnerability, click here.

For help updating your WiFi devices please get in touch with us now.

 

Website page loading time a factor in Google rank

Website page loading time Website Maintenance

Did you know your website page loading time is a Google ranking factor? Google is all about user experience, if your website is slow you will be penalised.

It is no secret that Google is all about efficiency, performance and awesome customer experience. Google knows that to give the user a good experience they shouldn't be waiting.

A fast site will retain users, a slow site will chase them away, simple as that. If you care about retaining your website visitors then it makes sense to optimise your website speed.

How Fast Should Your Website Page Loading Time Be In 2017?

The  desktop version of your site on a decent internet connection should load within 2 seconds.  This is the acceptable figure to maintain visitors. At 4 seconds you have lost 25% of your visitors and at 10 seconds you would have lost almost 50% of your site visitors.

Google provides a web performance tool, use it to get an indication of your website performance.

Recent Case Studies on Site Speed Performance

Ancestory.com recorded a 7% positive rise in conversions after improving the render time of web pages by 68%, reducing page bloat by 46% and reducing load time by 64%.

A presentation by AliExpress.com claimed they reduced load time for their pages by 36% and recorded a 10.5% increase in orders and a 27% increase in conversion rates for new customers.

Instagram.com increased impressions and user profile scroll interactions by simply speeding up their site.

How Can You Speed Up Your Website?

Server Guru has the experience to make your website faster, safer and more secure. We have a website maintenance plan with the following features:

  • Automated offsite backups of your website
  • Malware protection and firewall
  • WordPress and plugin updates
  • Analyse logs and events
  • Optimise website speed

Do everything in your power to increase the loading speed of your website. Google loves fast websites and so does your website visitors.

How to remove a computer virus for free

server guru how to remove a virus for free

Your computer slow, getting pop ups, certain applications do not want to load? Chances are you have been infected with a computer virus. Computer malware can in most cases be removed quite easily with the help of some removal tools. In this how to I will show you how to remove computer viruses for free. Yes you read it correctly, remove computer malware for free, no technical knowledge required.

Download a malware scanner

To detect and remove viruses we need a good malware scanner. Most free malware scanners detect and remove most viruses, although they lack support and more advanced features. In our case all we need is a scanner that will detect and remove computer viruses. 

Point your browser to https://www.malwarebytes.com and download the free version of Malwarebytes for your PC or Mac.

Once the download has completed, proceed to installing the application.

Run a scan with Malwarebytes

Navigate to the "Scan" option on the left and make sure the "Threat Scan" option is selected. Now click on the big blue button "Start Scan"

A scan will run and in the process will look for program updates, do various system scans and eventually display any threats found. Click on the "Quarantine Selected" button to automagically clear out these nasties. You might be prompted to restart your computer after the process has completed.

Professional Computer Virus & Malware Removal

If for some reason your computer is still slow, have unusual pop ups or behaves out of the ordinary, its best to leave it to us professional's. 

Server Guru have been doing virus & malware removal for the last two decades. We can remove viruses remotely by connecting to your computer through the internet. So if you think you have been infected and you need a computer "Guru" to help, please contact us.

Computer Slow? Try these tips

server guru Uninstall Programs

Tips to make your computer faster

Taking forever for Windows to load, applications take an eternity to launch?

Over time, regular use of your computer builds up unneeded files on your hard disk. As the disk fills up it takes longer to read from the various segments on the disk. Neglecting to perform regular maintenance can add to poor computer performance.

Things you can do to speed up your computer.

  • Restart your computer more often. This closes unnecessary applications and results in a faster computer.
  • Uninstall unneeded applications. Frees up drive space and in some cases removes unneeded services that use up system resources.
  • Delete temporary files using "Disk Cleanup". Helps to free up drive space.
  • Remove unneeded browser plugins. Speeds up browser, frees up system resources.
  • Defrag your hard disk using "Defragment and optimise drives" Helps to arrange your files on your drive, increasing drive performance.
  • Make sure Windows updates are set to enabled and automatic. No-brainer really.
  • Upgrade outdated hard drives to newer Solid State Drives. These new SSD drives are the best thing since free antivirus, they greatly speed up Windows and application load times.
  • Upgrade system RAM (Memory). Once you click an application it launches itself into memory from disk (memory is many times faster than disk), if you don't have enough memory the system creates more "memory" by using (slower) disk, slowing your computer even more.
  • Run regular Antivirus scans. Malware (viruses) can slow down your computer by utilising system resources.

If you need any advice or assistance with computer upgrades or maintenance, please get in touch with us.

Securing your computer from hackers and viruses for free

Hacker Viruses

Hackers and Viruses are a constant threat

Vulnerabilities in your systems could lead to an attacker introducing viruses, ransomware or other nasty malware. The result could end up causing you frustration, time and money.

Through this post I hope to educate computer owners about the steps to follow to create a safer computing environment. By following the basics outlined in this article you will be on your way to safer computing.

Securing your computer systems, the basics

  • Antivirus - A must on all computers. As a minimum, go for a free one like Avast free antivirus.
  • Wifi Security - Wifi is an easy way for a hacker to gain access to your systems. To combat this, use a complicated WPA 2 password. Do not use dictionary words.
  • System passwords - Use complicated passwords with a mix of numbers, letters and special characters. Do not use dictionary words.
  • Operating systems and software updates - Keep Windows updates on automatic, make sure all applications are up to date.
  • Online habits - Stay away from untrusted websites, do not open unsolicited emails and do not give out passwords online.
  • Backups - Have multiple encrypted backups, both onsite and offsite.

If you need help securing your computer systems, please get in touch with us.