Month: March 2021

I had a client call me up saying their near new Intel i5 10th Gen Nuc was occasionally coming up with "WARNING: System has recovered from an over-temperature condition" for no apparent reason. The system was not being stressed in any way.

First thing I did was to load Cpuid HWmonitor, it's an excellent tool to check the various temperature sensors throughout the system.  Running a 4k Youtube video quickly pushes the temperature to reach close to 100 degrees.

Upon inspection, the fan and heatsink were free of dust or other obstructions.  I also checked the bios settings for fan optimisations, setting the fan speed to "cool" really didn't make a big enough of a difference.

How to fix Intel Nuc - System has recovered from an over temperature condition

After spending many hours on this I came to the conclusion that the problem was not fixable an an RMA would be necessary. If you have this issue then get in touch with Intel to arrange an RMA - if your NUC is still under warranty.

If your NUC is no longer covered by the Intel warranty then you can get passed the problem by disabling the Intel turbo boost option in the Bios.

Enter the Bios using the F2 key at startup then navigate to Advanced and uncheck the "Use Turbo Boost" option.

 

 

 

 

 

 

Windows users across the globe that use Kyocera printers have had a blue screen pop up when trying to print after installing Windows update - KB50000802.

Windows updates - got to love em. If they don't steal your time loading and slowing down your pc they add blue screen errors to the list. Although essential to the security and stability of our Windows pc's, the last thing you expect is for it to cause instability.

Windows users that installed the Windows "KB50000802" update will get a blue error screen. The blue screen stop code "APC_INDEX_MISMATCH" "Win32kfull.sys" comes after trying to print to any of several models of Kyocera printers.  The error can not be resolved by updating the Kyocera printer driver.

How to fix "APC_INDEX_MISMATCH" Windows blue screen error

The fix is pretty simple really, just uninstall the Windows update "KB50000802"

Do this by going to "Settings" click on "Update & Security" click on "Windows Update"

Click on "View update history"

Check to see if the update "KB50000802" is listed, if it is, move to the next step.

Click on "Uninstall updates"

Select "Security update for Microsoft Windows (KB50000802)" then click on uninstall.

 

Once the update has been uninstalled you will be prompted to restart your computer.

As a further step I recommended to pause updates for a while until Microsoft releases a fix.

On the "Windows Update" screen go to "Advanced options"

Go to the "Pause updates" section

Choose a future date to pause updates until that day. I suggest two or more weeks.