Sonos Speaker Not Working? WiFi Could Be The Problem

Sonos wifi problem

Sonos wireless speakers are awesome, but only if they are setup properly. Sonos speakers rely on a good solid WiFi connection.  If your Sonos wireless speaker is constantly pausing or stopping playback, WiFi issues are most likely to blame.

Testing Sonos Speaker Connectivity

A good way to determine if your Sonos has a solid WiFi connection to your Wireless router is to do a ping test from the router to the Sonos wireless speaker.

First, we need to determine what your Sonos speaker IP address is,  you can find out what your Sonos speaker IP address is by logging into your router DHCP page. Look for your Sonos device and make a note of the IP address.

Next, navigate to the “Diagnostic” page of your WiFi router. Choose the “ping” option and enter the Sonos wireless speaker IP address.

You should get a low and consistent ping without any packet loss.

Sonos speaker consistent ping

If you do not get a low and consistent ping or see packet loss to your Sonos speaker, it indicates that the WiFi connection is not adequate. This could be caused by improper setup of the wireless router, WiFi interference or poor wireless range.

Improper setup can be remedied by checking setup and making sure that compatible channel bandwidth settings are used.

Adjacent wireless routers can cause interference and in most cases a channel change helps.

Extending The Range Of Your Wireless Network

What if wireless range is my problem? The best option is to hire a wireless technician that can do an onsite WiFi survey of your wireless network to discover where you have WiFi dead spots.

A wireless site survey will give the WiFi technician an idea of signal distribution throughout your property. The site survey results will determine  a course of action.

The answer is simple, if you want your Sonos wireless system to be awesome, you need a strong, jitter free WiFi signal.

Contact a WiFi expert now.

Get Your Business Online

Get your business online

Do you need help with getting your business online?

Over 3.7 Billion internet users

Over 2 Billion Google searches per day

Over 2.3 Billion YouTube video views every day

Over 2 Billion Facebook users

More than 90 Billion emails sent every day

Are you using your website to its fullest potential?

Is your website working for your business? Do you even know if your website is grabbing attention online? Does it appear in Google Search? We can help you promote your website and services.

We specialise in getting your business website noticed in Google search.

Other services we can help with:

  • Domain registration
  • Email setup
  • Web design
  • Getting your business on Google
  • Google Analytics
  • Google Ads
  • SEO (Search Engine Optimisation)
  • Getting your website ranked higher in Google search results
  • Website support
  • IT Support & IT Maintenance

YES, I WANT A WEBSITE THAT GENERATES LEADS! 

Clients we helped:

Real Estate Agent Redcliffe

How To Screenshot On A Computer

What is a screenshot Screenshot of Windows upgrade error

A “screenshot” is the term used to describe the action of capturing what is currently displayed on your computer screen.
Screenshots are handy for when you want to show someone an error on your screen. (Some people that do not know about this function takes a photo of the screen)

It is just one of those simple, cool things that makes life easier. There are a couple of different methods. Just in case you didn’t know how to do it, here is a quick how to.

Full Screen

The most common way to screenshot the full screen, simply tap the PrtScn key. This works for all versions of Windows. By tapping the PrtScn key it captures the entire screen to your system clipboard. You can now paste the screen grab contents into a program such as Microsoft Paint, Microsoft Word, Emails etc. You can do an easy paste by using Ctrl + V or if you prefer to use a mouse, Edit > Paste. Right click > paste also does the same.

Windows Key + Print Screen

To take a screenshot of your entire screen, tap the Windows Key + PrtScn. Your screen will briefly go dim to indicate that you’ve just taken a screenshot, and the screenshot will be automatically saved in the Pictures > Screenshots folder. This might work different on a laptop, for instance on my HP laptop I use Fn + Windows Key + PrtScn.

Alt + Print Screen

To take a screenshot of the active window, use the keyboard shortcut Alt + PrtScn. This options grabs the current active window and put’s it on the clipboard. You can now paste the screen grab contents into a program such as Microsoft Paint, Microsoft Word, Emails etc. You can do an easy paste by using Ctrl + V or if you prefer to use a mouse, Edit > Paste. Right click paste also does the same.

For more advanced options, Windows comes with a tool called Snipping Tool. Check it out if you need more features.

Screenshots are a great way to demonstrate something that is hard to express in words. Start using it, you will find its use invaluable.

What Is Managed IT Services?

Managed It Services Brisbane

Managed IT Services is the outsourcing of specialised IT services by an IT organisation with the skill set to provide network administration, disaster recovery, consulting services, equipment procurement and IT management. The service would be provided on a proactive basis intended to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

Benefits Of A Managed IT Services

Stay focused on your core business
Businesses have limited resources, and every manager has limited time and attention. Outsourcing can help your business stay focused on your core business and not get distracted by complex IT decisions.

Reduce risk
Every business investment carries a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. Outsourcing providers assume and manage much of this risk for you, with specific industry knowledge, especially security and compliance issues.

Compliance and security
Is your firewall up to date? Do you audit your Workstations and Servers? Your IT infrastructure could be out of date allowing security holes to outsiders.

Expertise
By selecting managed services you gain access to staff with specialist skills and decades of experience.

Proactive mitigation of data loss and downtime
By inspecting system logs, data loss caused by hardware failure can be detected and resolved early on.

Locally based technical support
Choose a IT tech company that understands the local IT technology and infrastructure.  Only settle for an IT services provider that are minutes away from your business, can you afford not to have them close? Remember, not everything can be fixed remotely.

What You Get With A Managed IT Services Solution

  • Server and Workstation monitoring - An important aspect to determine the uptime and health of your production systems.
  • Server and Workstation maintenance - This is very broad but usually includes patch management, system updates and hotfix install, firmware upgrades, disk and file system checks, integrity checks, securing systems, system log maintenance, system storage space cleanup and log inspection.
  • User Support - General day to day IT support to staff, assisting in a timely and effective manor.
  • Vendor management - Full IT ownership and management of IT vendor companies. Typically hardware suppliers, software suppliers and infrastructure suppliers.
  • Reporting - Report on performance and health of services, devices and network. Recommendations are sometimes included.

Managed IT Services - Your Own IT Guy For A Fixed Monthly Fee

The benefits are clear cut, if you need a qualified IT professional to maintain your business IT systems for a fixed monthly fee then hopefully this answered your question.

If you need Professional Managed IT services, please contact us

Sannce Wireless HD IP Camera Live Stream Via Browser

Sannce Wireless HD IP Camera Live Stream Via Browser

I recently acquired a SANNCE I21AN HD 720P Video Two-way Audio WIFI IP Camera. The setup was a breeze, but no where in the quick operation guide could I find anything on how to connect to it via IP address. I headed to the Sannce website to download the manual but the download link was not available.

After spending a while trying to get more info on the topic in their FAQ, it was clear that the information was not readily available. Long story short, below you will find instructions to view the live stream from your SANNCE HD 720P wireless IP camera.

How to connect to your Sannce Wireless HD IP Camera Live Stream Via Browser

First you have to find out what IP address your IP camera was assigned when you connected it to your network.

I used a free tool Advanced IP Scanner to scan my network.

Advanced IP scanner

After determining what the Sannce HD camera IP address is, you need to find out what port the web server is running on. I used Advanced port scanner.

Advanced port scanner

As you can see from the screen capture, port 19350 TCP is used for the HTTP Daemon (web service).

For the next step, use Internet explorer, as it is the only web browser that supports Live stream in HD.

Enter the IP address and port in the url, Example: Http://192.168.1.52:19350 then hit enter.

Your browser might come up with an "OCX control is not installed", select the Install link and install the OCX control.

ocx

Once the OCX control is installed you should be able to see the "Wireless Camera" menu.

Choose  "Livestream mode for Internet Explorer"

sannce wireless camera livestream

You should now be able to connect to your Sannce Wireless HD IP Camera Live Stream Via Browser.

sannce camera live stream on browser

Sign up to our newsletter to stay up to date with useful tips on Sannce IP cameras.

Phone scammers pose as Telstra employee

Phone scammers posing as Telstra Bigpond

As of today 15 November 2017 the "Phone scammers posing as Telstra technical support" is still doing the rounds.

I am gobsmacked by how easily people are fooled by these scammers. I had a client phone me up at 11:20 pm last night, frantically suggesting that she had been "hacked" and that she had given the "hacker" her bank account details and a copy of her passport. I asked her to drop off her computer at my office so that I could investigate.

The next day she arrived giving me more details about her unpleasant ordeal. My mouth hung open at how gullible she was, she elaborated on the motive of  attack. "I was on the phone for five hours with him, he said I have been hacked! He would help me for a small fee. It sounded legit so I did it"

How The Scam Works

  • You receive a phone call from someone claiming to be a representative of Telstra or BigPond
  • They claim your computer has been hacked or infected with malware and they need access to your computer to help
  • They ask that you install a remote access application so that they can access your computer 
  • In order to fix the problem they ask for payment

What To Do

If at some point you realise that you have been victim to this scam follow these steps:

  • Unplug your computer from the internet or switch it off
  • If you have given the scammer details about your bank, call your bank notifying them of your concern
  • Report the incident to ScammWatch
  • Report the incident to the Police
  • Call an IT Professional that can remove the remote access application, clean your computer of malware and validate that it is safe to use

How To Protect Yourself From Being Scammed

  • If you receive a phone call from someone claiming to be a representative of Telstra, take their details and hang up. Call the official Telstra support desk (https://www.telstra.com.au/contact-us) and tell them about your concern
  • Never give your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source
  • Never give a stranger remote access to your computer, even if they claim to be from a reputable business
  • Use a reputable, up to date anti-virus and anti-spyware
  • Do regular full system Anti-Virus scans of your computer
  • Keep your operating system up to date via automatic updates
  • Have offsite backups of your valuable data
  • Use a drive encryption system

I want to give a special thanks to Baldwins lawyers in Sunshine Coast for the legal advice in writing of this article. Please contact them if you have the need for a professional lawyer.