Phone scammers pose as Telstra employee

Phone scammers posing as Telstra Bigpond

As of today 15 November 2017 the "Phone scammers posing as Telstra technical support" is still doing the rounds.

I am gobsmacked by how easily people are fooled by these scammers. I had a client phone me up at 11:20 pm last night, frantically suggesting that she had been "hacked" and that she had given the "hacker" her bank account details and a copy of her passport. I asked her to drop off her computer at my office so that I could investigate.

The next day she arrived giving me more details about her unpleasant ordeal. My mouth hung open at how gullible she was, she elaborated on the motive of  attack. "I was on the phone for five hours with him, he said I have been hacked! He would help me for a small fee. It sounded legit so I did it"

How The Scam Works

  • You receive a phone call from someone claiming to be a representative of Telstra or BigPond
  • They claim your computer has been hacked or infected with malware and they need access to your computer to help
  • They ask that you install a remote access application so that they can access your computer 
  • In order to fix the problem they ask for payment

What To Do

If at some point you realise that you have been victim to this scam follow these steps:

  • Unplug your computer from the internet or switch it off
  • If you have given the scammer details about your bank, call your bank notifying them of your concern
  • Report the incident to ScammWatch
  • Report the incident to the Police
  • Call an IT Professional that can remove the remote access application, clean your computer of malware and validate that it is safe to use

How To Protect Yourself From Being Scammed

  • If you receive a phone call from someone claiming to be a representative of Telstra, take their details and hang up. Call the official Telstra support desk ( and tell them about your concern
  • Never give your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source
  • Never give a stranger remote access to your computer, even if they claim to be from a reputable business
  • Use a reputable, up to date anti-virus and anti-spyware
  • Do regular full system Anti-Virus scans of your computer
  • Keep your operating system up to date via automatic updates
  • Have offsite backups of your valuable data
  • Use a drive encryption system

Wireless Encryption WPA2 Vulnerability – “Krack”

WPA2 Krack Vulnerability

Today, a vulnerability was published about WPA2 encrypted networks, the most commonly recommended encryption method available to protect WiFi devices.

An attacker within wireless range of a victim can exploit these weaknesses using key reinstallation attacks (KRACKs). An attacker can use this attack technique to read information that was previously assumed to be safely encrypted by the WPA2 encryption mechanism. The “Krack” method can be used to steal sensitive information such as credit card numbers, passwords, photos or any data sent via the wireless connection.

NB. Any WiFi enabled device is vulnerable – Apple, Android, Linux, BSD and Windows.
To ensure your wireless devices are secure, updates must be loaded as soon as they are available.

For more information about the KRACK vulnerability, click here.

For help updating your WiFi devices please get in touch with us now.


Website page loading time a factor in Google rank

Website page loading time Website Maintenance

Did you know your website page loading time is a Google ranking factor? Google is all about user experience, if your website is slow you will be penalised.

It is no secret that Google is all about efficiency, performance and awesome customer experience. Google knows that to give the user a good experience they shouldn't be waiting.

A fast site will retain users, a slow site will chase them away, simple as that. If you care about retaining your website visitors then it makes sense to optimise your website speed.

How Fast Should Your Website Page Loading Time Be In 2017?

The  desktop version of your site on a decent internet connection should load within 2 seconds.  This is the acceptable figure to maintain visitors. At 4 seconds you have lost 25% of your visitors and at 10 seconds you would have lost almost 50% of your site visitors.

Google provides a web performance tool, use it to get an indication of your website performance.

Recent Case Studies on Site Speed Performance recorded a 7% positive rise in conversions after improving the render time of web pages by 68%, reducing page bloat by 46% and reducing load time by 64%.

A presentation by claimed they reduced load time for their pages by 36% and recorded a 10.5% increase in orders and a 27% increase in conversion rates for new customers. increased impressions and user profile scroll interactions by simply speeding up their site.

How Can You Speed Up Your Website?

Server Guru has the experience to make your website faster, safer and more secure. We have a website maintenance plan with the following features:

  • Automated offsite backups of your website
  • Malware protection and firewall
  • WordPress and plugin updates
  • Analyse logs and events
  • Optimise website speed

Do everything in your power to increase the loading speed of your website. Google loves fast websites and so does your website visitors.

How to remove a computer virus for free

server guru how to remove a virus for free

Your computer slow, getting pop ups, certain applications do not want to load? Chances are you have been infected with a computer virus. Computer malware can in most cases be removed quite easily with the help of some removal tools. In this how to I will show you how to remove computer viruses for free. Yes you read it correctly, remove computer malware for free, no technical knowledge required.

Download a malware scanner

To detect and remove viruses we need a good malware scanner. Most free malware scanners detect and remove most viruses, although they lack support and more advanced features. In our case all we need is a scanner that will detect and remove computer viruses. 

Point your browser to and download the free version of Malwarebytes for your PC or Mac.

Once the download has completed, proceed to installing the application.

Run a scan with Malwarebytes

Navigate to the "Scan" option on the left and make sure the "Threat Scan" option is selected. Now click on the big blue button "Start Scan"

A scan will run and in the process will look for program updates, do various system scans and eventually display any threats found. Click on the "Quarantine Selected" button to automagically clear out these nasties. You might be prompted to restart your computer after the process has completed.

Professional Computer Virus & Malware Removal

If for some reason your computer is still slow, have unusual pop ups or behaves out of the ordinary, its best to leave it to us professional's. 

Server Guru have been doing virus & malware removal for the last two decades. We can remove viruses remotely by connecting to your computer through the internet. So if you think you have been infected and you need a computer "Guru" to help, please contact us.

Computer Slow? Try these tips

server guru Uninstall Programs

Tips to make your computer faster

Taking forever for Windows to load, applications take an eternity to launch?

Over time, regular use of your computer builds up unneeded files on your hard disk. As the disk fills up it takes longer to read from the various segments on the disk. Neglecting to perform regular maintenance can add to poor computer performance.

Things you can do to speed up your computer.

  • Restart your computer more often. This closes unnecessary applications and results in a faster computer.
  • Uninstall unneeded applications. Frees up drive space and in some cases removes unneeded services that use up system resources.
  • Delete temporary files using "Disk Cleanup". Helps to free up drive space.
  • Remove unneeded browser plugins. Speeds up browser, frees up system resources.
  • Defrag your hard disk using "Defragment and optimise drives" Helps to arrange your files on your drive, increasing drive performance.
  • Make sure Windows updates are set to enabled and automatic. No-brainer really.
  • Upgrade outdated hard drives to newer Solid State Drives. These new SSD drives are the best thing since free antivirus, they greatly speed up Windows and application load times.
  • Upgrade system RAM (Memory). Once you click an application it launches itself into memory from disk (memory is many times faster than disk), if you don't have enough memory the system creates more "memory" by using (slower) disk, slowing your computer even more.
  • Run regular Antivirus scans. Malware (viruses) can slow down your computer by utilising system resources.

If you need any advice or assistance with computer upgrades or maintenance, please get in touch with us.

Securing your computer from hackers and viruses for free

Hacker Viruses

Hackers and Viruses are a constant threat

Vulnerabilities in your systems could lead to an attacker introducing viruses, ransomware or other nasty malware. The result could end up causing you frustration, time and money.

Through this post I hope to educate computer owners about the steps to follow to create a safer computing environment. By following the basics outlined in this article you will be on your way to safer computing.

Securing your computer systems, the basics

  • Antivirus - A must on all computers. As a minimum, go for a free one like Avast free antivirus.
  • Wifi Security - Wifi is an easy way for a hacker to gain access to your systems. To combat this, use a complicated WPA 2 password. Do not use dictionary words.
  • System passwords - Use complicated passwords with a mix of numbers, letters and special characters. Do not use dictionary words.
  • Operating systems and software updates - Keep Windows updates on automatic, make sure all applications are up to date.
  • Online habits - Stay away from untrusted websites, do not open unsolicited emails and do not give out passwords online.
  • Backups - Have multiple encrypted backups, both onsite and offsite.

If you need help securing your computer systems, please get in touch with us.